Privacy Policy

Introduction

Welcome to HealthHub AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your information. This Privacy Policy explains our practices regarding data collection and use when you visit our website at https://healthhubai.manus.space (the "Website") and use our services.

HealthHub AI is operated by AI Ready Hub and provides free healthcare resource navigation, health information, and educational content to help uninsured and underinsured individuals access healthcare services. We understand that health information is deeply personal, and we have designed our platform with privacy as a foundational principle.

Information We Collect

Information You Provide Directly

Contact Forms: When you submit a contact form, request information, or reach out through our AI Ready Hub page, we collect your name, email address, and any message content you provide. This information is used solely to respond to your inquiry.

Success Story Submissions: If you choose to share your healthcare access story through our Success Stories platform, we collect your name (or pseudonym if you prefer), email address, story content, and any optional demographic information you choose to provide. You have full control over what information you share, and we will not publish your story without your explicit consent.

Newsletter Subscriptions: If you opt in to receive our newsletter or health updates, we collect your email address and any preferences you specify for the types of content you wish to receive.

User Accounts: If you create an optional user account to save resources, track preventive care checklists, or personalize your experience, we collect your email address, password (encrypted), and any profile information you choose to provide such as location (state level only) and health interests.

Information Collected Automatically

Analytics Data: We use Umami Analytics, a privacy-focused analytics platform, to understand how visitors use our Website. Umami collects anonymized information including pages visited, time spent on pages, referring websites, device type, browser type, and general geographic location (country and state level only). Umami does not use cookies, does not track users across websites, and does not collect personally identifiable information.

Technical Information: When you access our Website, our servers automatically log certain technical information including IP address (anonymized after 24 hours), browser type and version, operating system, device type, and timestamps of your visit. This information is used for security purposes, troubleshooting, and improving Website performance.

Information We Do Not Collect

Protected Health Information (PHI): We do not collect, store, or process protected health information as defined by HIPAA. While you may search for health topics or read health-related content on our Website, we do not link this activity to your identity or maintain records of your specific health searches.

Medical Records: We do not request, access, or store your medical records, lab results, prescriptions, or any clinical health data.

Precise Location: We do not collect your precise GPS location. If you use our location services feature to find nearby health centers, your device's location is processed locally and only the general area (city/zip code) is used to display relevant resources.

How We Use Your Information

We use your information to provide the services you request, improve our platform, communicate with you, and ensure security. Specifically, we use your information to respond to inquiries, send newsletters you've subscribed to, display personalized resource recommendations, enable account features, analyze usage patterns to improve our services, protect against unauthorized access and fraud, and comply with legal obligations.

How We Share Your Information

We work with trusted third-party service providers who help us operate our Website, including Umami Analytics (privacy-focused analytics), Supabase (database and authentication), and Cloudflare (content delivery and security). These providers have access to your information only to perform specific tasks and are obligated to protect your data.

We do not sell or share your personal information for advertising purposes. We may disclose information if required by law or to protect our rights and safety. We may share aggregated, anonymized data that cannot identify you individually for research or advocacy purposes.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, request deletion of your personal information, opt out of promotional emails, control cookies through your browser settings, and receive your data in a portable format (for EU residents).

To exercise these rights, email us at [email protected].

Data Security

We implement industry-standard security measures to protect your information including encryption of data in transit and at rest, access controls and employee training, secure infrastructure with firewalls and intrusion detection, regular security audits, and multi-factor authentication options for user accounts.

While we take reasonable measures to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability.

Children's Privacy

HealthHub AI is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal information, please contact us at [email protected], and we will delete that information.

International Users

HealthHub AI is based in the United States and primarily serves users in the United States. If you access our Website from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

For users in the European Economic Area, Switzerland, and the United Kingdom, we comply with GDPR and provide the rights described above. For California residents, we comply with CCPA and CPRA.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. If we make material changes, we will provide prominent notice on our Website or send you an email notification.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

This Privacy Policy was last updated on March 1, 2026. Previous versions are available upon request.